Technology Support

Please call (707) 527-4771 for media tech support.  Due to resource limitations and current protocols, most I.T. & Media services are remote (by phone, email and self-service hub), or by appointment outside of class time as reduced staffing and safety plans permit.     

Tech services header

Media Services offers technology support to classrooms campus wide. Our technicians install and maintain all audiovisual equipment. While operation of the equipment is the responsibility of the instructor, Media Services will provide user training and rapid technical support in the event of equipment failure. 

Technical Support Info

During the Spring 2022 term, remote support is available from 7:30 am to 7:00 pm Monday thru Friday or by advance appointment for limited in-person requests (pre-meet / technology orientations, e.g.) outside of scheduled class time.  Technicians are not available to come to your room while class is in-session.  We are also closed on weekends and district holidays.  Faculty should check their rooms in advance of each scheduled class, arrive early and consider backup plans in case of technology setbacks. 

The tech support line is 527-4771, or you may dial x4771 from any campus phone for prompt remote assistance.    

Media Services Request Form

Please use the form below for any technological issues with instructional material. We will be in contact with you as soon as possible.

Media Services Request Form

For equipment checkout for on campus or remote work (webcams, portable microphones, adapters etc.), visit the IT Equipment Loaner page via TOPdesk. 

Classroom AV Control Interface

Please refer to the graphic below for basics steps to operate the typical audiovisual controls and instructor's PC in many mediated classrooms that use the District's current standard with an Extron button panel.  These include upgraded learning spaces in Santa Rosa like Maggini Hall, Kunde Hall and Baker Hall, as well as Petaluma classrooms such as those in the Call Building, and more!   

Maggini Controls Graphic

Media Surplus Pickup Request

Do you have old technological equipment that you would like out of your office? Use SRJC IT Surplus Pickup Request:

Surplus Pickup Request

IFP Rollout

Media Services has rolled out dozens of IFP (Interactive Flat Panel) displays across all SRJC campuses in an effort to modernize meeting spaces while providing the most efficient means of communication. Please take a look at ViewSonic's Tips & Tricks to better familiarize yourself with your new display.

Viewsonic Viewboard

Media Technology

  • For equipment requests during remote and face-to-face instruction, like microphones and webcams for video conferencing, visit the IT Equipment Loaner Page