Call the classroom technical hotline at (707) 527-4771 for prompt media tech support
Media Services offers technology support to classrooms campus wide. Our technicians install and maintain all audiovisual equipment. While operation of the equipment is the responsibility of the instructor, Media Services will provide user training and rapid technical support in the event of equipment failure.
Technical Support Info
Tech support is available from 7:30 am to 7:00 pm Monday thru Friday or by advance appointment for classroom AV requests (pre-meet / technology orientations, e.g.) outside of scheduled class time. Faculty are encouraged to check their classrooms in advance of each scheduled course, arrive early and consider backup plans in case of technology setbacks.
The tech support line is 707-527-4771, or use the 'Media Services' speed dial option on classroom phones for prompt assistance.
Media Services Request Form
For less-pressing service requests, use the TOPdesk form below to submit a ticket. We will be in contact with you as soon as possible.
For equipment checkout for on campus or remote work (webcams, portable microphones, adapters etc.), visit the IT Equipment Loaner page via TOPdesk.
Classroom AV Control Interface
Please refer to the graphic below for basics steps to operate the typical audiovisual controls and instructor's PC in many mediated classrooms that use the District's current standard with an Extron button panel. These include upgraded learning spaces in Santa Rosa like Maggini Hall, Kunde Hall and Baker Hall, as well as Petaluma classrooms such as those in the Call Building, and more!
Media Surplus Pickup Request
Do you have old technological equipment that you would like out of your office? Use SRJC IT Surplus Pickup Request:
IFP Rollout
Media Services has rolled out dozens of IFP (Interactive Flat Panel) displays across all SRJC campuses in an effort to modernize meeting spaces while providing the most efficient means of communication. Please take a look at ViewSonic's Tips & Tricks to better familiarize yourself with your new display.
Media Technology
- For equipment requests to facilitate both remote and face-to-face instruction, like microphones and webcams for video conferencing, please request such items via TOPDesk