This page contains information relating to SRJC Staff and Faculty Zoom accounts only.

Media Services is unable to provide Pro accounts or Zoom support for students.

Contact the IT Student Help Desk for general tech support at (707) 521-6062

In need of a Zoom Pro Account? Contact nmusser@santarosa.edu

All SRJC employees are entitled to an Education Licensed Zoom Pro account that allows for up to 300 attendees in a single meeting, no time restrictions on meetings, and cloud recording capabilities for short-term use.

Have you upgraded to Zoom Workplace 6.0 yet?!

• NEW Meeting interface with customizable toolbar
• NEW Meeting background themes and wallpapers
• NEW Multi-speaker and screen sharing views

For assistance with updating your Zoom Client, please create a TopDesk ticket (login required).

It is highly recommended that users keep your Zoom client software updated (currently v. 6.0) to apply important bug fixes and gain access to new features

• Highlights of the newest releases in 2023/24
  • Zoom AI Companion meeting summaries
  • Zoom AI Companion smart recordings
  • Meeting reactions and non-verbal feedback
  • Meeting highlights and chapters
  • Improved Zoom chat & enhanced security measures
  • • Highlights of the newest releases in Summer 2023
      • Share multiple desktop screens
      • Suspend participant activities for breakout rooms
      • Transfer webinars between devices
      • Captioning auto-start and display customization
      • New meeting chat upgrades
      • Highlights of the newest releases in Spring 2023
        • Sign Language Interpretation
        • Custom event capacity messages
        • New recording views for accessibility, including ASL.
        • Increased number of meeting recurrences (60)
        • Zoom IQ Meeting Summary
        • Highlights of the newest releases in December 2022

          Speaker attributions for live automated captions

          • • Meeting and webinar countdown timer
            • Q&A functionality added to regular meetings
            • Slide control enhancement for persistent assignments
            • Overhaul of Team Chat functionality and accessibility
            • Additional annotation interface for ease of access
        • Highlights of the newest releases in October 2022
          • Enhanced Whiteboard Dashboard with new controls
          • New templates for Whiteboard collaboration
          • Search participants in Breakout Rooms
          • Broadcast audio to Breakout Rooms
          • Highlights of the newest releases in Summer 2022
            • Set video filters to be persistent for future meetings
            • Meetings with Multiple Participants Share Content pre-enabled
            • Persistent Gallery view after pinning
            • Simultaneous sharing for panelists in Webinar
            • Chat Etiquette Tool allows for chat policies to be set
            • Support for multi-spotlight for cloud recordings
            • • Highlights of the newest releases in March/April 2022
                • Rename participants in Waiting Room
                • Enhancements to Meeting UI for mobile devices
                • Avatars
                • Setting to allow alternative hosts to edit meeting polls
                • Export registrant management report
                • Introducing: Zoom Whiteboard
                • Highlights of the newest releases in February/March 2022
                  • Language Interpretation relay enhancement
                  • Expand/Collapse all Breakouts when self-selecting
                  • Enhancement to public channel mentions
                  • Setting to allow alternative hosts to edit meeting polls
                  • Optional include co-host when automatically assigning breakout rooms
                  • Share audio with content to all breakout rooms
                  • Save Breakout Room assignments for future use
                  • Highlights of the newest releases in January 2022
                    • Enable Language Interpretation by default
                    • Create, remove, rename breakout rooms after launch
                    • Add video to waiting room
                    • Highlights of the newest releases in December 2021
                      • Allow hosts to enable focus mode when scheduling meetings
                      • Disable broadcast message from host to breakout rooms
                      • Save custom gallery view order
                      • Highlights of the newest releases in October 2021
                        • Polling enhancements for quizzing + co-host access
                        • Presentation slide control of PPT & Google Slides
                        • 2-way interaction between host and waiting room
                        • Aligned separate audio tracks and unique file names for local recordings
                        • Reclaim host when entering a meeting
                        • Full availability of live transcription feature
                        • Profile photos appear in in-meeting chat interface 

                        To view an archive of Zoom release notes, click here.:

                         

                        Frequently Asked Questions

                    • How do I tell what version of the Zoom client I’m using? What other changes can I expect?

                      Release Notes

                    • I recently contacted Media Services and joined SRJC’s subaccount.  Does that mean I already have the latest version of Zoom?

                      Not necessarily.  That means you upgraded your license to allow for full feature access and streamlined internal support, but does not guarantee you’ve installed the latest software client version. To be sure, check which version you are using and verify it is up to date.

                    • I don’t have a Zoom Pro account yet.  How do I get one that doesn’t expire after 40 minutes?

                      If you have a basic account but have not yet upgraded to Zoom Pro, please contact Nate Musser in Media Services at nmusser@santarosa.edu or 707-524-1614 to have your license upgraded to Zoom Pro (free to all district employees).  This will allow you to host up to 300 attendees per meeting, with unlimited minutes.

                    • Can I change my default meeting settings?

                      Click here to change the default meeting settings for your account, as well as your personal meeting ID, and more.

                    • Why should I add a passcode to my Zoom meetings?

                      Passcodes add an extra layer of security to your Zoom meeting, and by the end of September, all users will either have to enable Waiting Rooms or have passcodes on all meetings. This change will not affect participants who join by clicking the meeting or webinar link with a passcode embedded. Only those who enter the meeting ID manually to join will need to enter the password manually as well.  Click here for more detail. 

                    • Will my scheduled meetings, recordings, or settings be lost in the transition to a Pro account?

                      You may continue to use current and previously scheduled meetings after upgrading; while you may wish to edit the settings to apply a password or set an alternative host, e.g., the meeting IDs should remain valid. All recordings will remain intact as well.   

                    • Where can I find the meeting passcode?

                      For scheduled meetings, the passcode will be in the invitation. For instant meetings, the passcode will be displayed in the Zoom Client. The passcode is also included in the meeting join URL.

                    • What features are available on the new Zoom LTI Pro on Canvas?

                      The Zoom LTI Pro on Canvas will enable easier meeting scheduling in a familiar Zoom interface, as well as direct access to personal settings and cloud recording. For a full technical comparison, view this chart.

                      Enable the new Zoom LTI Pro on your Canvas account settings for the latest integration features.  Contact Distance Education for assistance at de.support@santarosa.edu.