If you have questions or need technical support with your Zoom pro account, please call 707-527-4771  M-F 7:30am-7pm or email media@santarosa.edu. 


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In need of a Zoom Pro Account? Contact nmusser@santarosa.edu

All SRJC employees are entitled to an Education Licensed Zoom Pro account that allows for up to 300 attendees in a single meeting, no time restrictions on meetings, and cloud recording capabilities for short-term usage. Zoom helps us to stay connected remotely while keeping one another safe. 

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Zoom w/ Canvas

Live Workshops with Distance Education 

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Basic Zoom Training

Live Workshops with Media Services

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Zoom Tutorial Videos

Self-Paced Zoom Resources

Media Services is available weekdays from 7:30am - 7pm for remote assistance with Zoom questions at (707) 527-4771

Note: On November 24th, approximately 290 employee accounts were invited to migrate to the SRJC Zoom subaccount. An email with the subject line "Your email domain has been claimed" was sent out from Zoom. The email is valid, and users may accept the invitation to complete this migration process.

Have you upgraded to Zoom 5.4 yet? 

  • It is highly recommended that users keep your Zoom client software updated (currently v. 5.4.9) to apply important bug fixes and gain access to new features
  • Recent client versions added custom gallery layouts, multi-pinning and multi-spotlighting, video & studio filters, enhanced Outlook & calendar integration, virtual background support for additional CPUs, custom time limits for "join before host" feature, breakout room improvements that allow co-hosts to coordinate breakout rooms, etc. 
  • Live Transcription is now available in the latest Zoom client software. The feature, when enabled by the host, automatically creates subtitles in real-time. For more information, please visit this handy guide from The University of Minnesota.
  • For help updating your Zoom client on district-issued devices, contact the IT HelpDesk
  • As of Fall 2020, Zoom has been phasing in requirements for all meetings to have either a Waiting Room or a Passcode enabled.  


More Zoom Resources


  • For equipment requests like microphones & webcams for video conferencing, visit the IT Equipment Loaner Page.

  • More SRJC custom backgrounds for Zoom are now available for download, thanks to Public Relations!

  • Hosting a large virtual event?  Media Services can help produce your next Zoom Webinar.  

  • For added convenience, use Single Sign On (SSO) to login to your SRJC Zoom account with district credentials.    

  • Cloud recording is a short-term access option; to preserve videos for future use, transfer cloud recordings to 3CMedia or upload to OneDrive, e.g.

  • Canvas users may enable the Zoom LTI Pro on your Canvas account settings for easier scheduling and the latest integration features.  

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