Zoom w/ Canvas

Live Workshops with Distance Education 

Basic Zoom Training

Live Workshops with Media Services

Zoom Tutorial Videos

Self-Paced Zoom Resources

Media Services is available weekdays from 7:30am - 7pm for remote assistance with Zoom questions at (707) 527-4771. 
 

Note: On November 24th, approximately 290 employee accounts were invited to migrate to the SRJC Zoom subaccount. An email with the subject line "Your email domain has been claimed" was sent out from Zoom. The email is valid, and users may accept the invitation to complete this migration process.

Have you upgraded to Zoom 5.4 yet? 

• It is highly recommended that users keep your Zoom client software updated (currently v. 5.4.9) to apply important bug fixes and gain access to new features. 
• Recent client versions added custom gallery layouts, multi-pinning and multi-spotlighting, video & studio filters, enhanced Outlook & calendar integration, virtual background support for additional CPUs, custom time limits for "join before host" feature, breakout room improvements that allow co-hosts to coordinate breakout rooms, etc. 
• Live Transcription is now available in the latest Zoom client software. The feature, when enabled by the host, automatically creates subtitles in real-time. For more information, please visit this handy guide from The University of Minnesota.
• For help updating your Zoom client on district-issued devices, contact the IT HelpDesk. 
• As of Fall 2020, Zoom has been phasing in requirements for all meetings to have either a Waiting Room or a Passcode enabled.  

More Zoom Resources

• For equipment requests like microphones & webcams for video conferencing, visit the IT Equipment Loaner Page.

• More SRJC custom backgrounds for Zoom are now available for download, thanks to Public Relations!

• Hosting a large virtual event?  Media Services can help produce your next Zoom Webinar.  

• For added convenience, use Single Sign On (SSO) to login to your SRJC Zoom account with district credentials.    

• Cloud recording is a short-term access option; to preserve videos for future use, transfer cloud recordings to 3CMedia or upload to OneDrive, e.g.

• Canvas users may enable the Zoom LTI Pro on your Canvas account settings for easier scheduling and the latest integration features.  

Zoom Security Tips

• Zoom security Best Practices 

• How to keep Uninvited Guests from Crashing Your Zoom Event

• Protecting Your Zoom Meetings

• Check out this Zoom Settings Guide to help you get the most out of your Zoom experience for further customization.  

• More resources are available at Zoom's COVID-19 support page and through CCCTechConnect.  The FBI published their own tip sheet as well.  

  Frequently Asked Questions

  • How do I tell what version of the Zoom client I’m using? What other changes can I expect?
    • Release Notes
    • I recently contacted Media Services and joined SRJC’s subaccount.  Does that mean I already have the latest version of Zoom?
      • Not necessarily.  That means you upgraded your license to allow for full feature access and streamlined internal support, but does not guarantee you’ve installed the latest software client version.  To be sure, check which version you are using on and verify it is 5.3.x.
      • I don’t have a Zoom Pro account yet.  How do I get one that doesn’t expire after 40 minutes?
        • If you have a basic account but have not yet upgraded to Zoom Pro, please contact Nate Musser in Media Services at nmusser@santarosa.edu or 707-524-1614 to have your license upgraded to Zoom Pro (free to all district employees).  This will allow you to host up to 300 attendees per meeting, with unlimited minutes.
        • Can I change my default meeting settings?
          • Click here to change the default meeting settings for your account, as well as your personal meeting ID, and more.
          • Why should I add a passcode to my Zoom meetings?
            • Passcodes add an extra layer of security to your Zoom meeting, and by the end of September, all users will either have to enable Waiting Rooms or have passcodes on all meetings. This change will not affect participants who join by clicking the meeting or webinar link with a password embedded. Only those who enter the meeting ID manually to join will need to enter the password manually as well.  Click here for more detail. 
            • Will my scheduled meetings, recordings, or settings be lost in the transition to a Pro account?
              • You may continue to use current and previously scheduled meetings after upgrading; while you may wish to edit the settings to apply a password or set an alternative host, e.g., the meeting IDs should remain valid. All recordings will remain intact as well.   
              • Where can I find the meeting password?
                • For scheduled meetings, the password will be in the invitation. For instant meetings, the password will be displayed in the Zoom Client. The password is also included in the meeting join URL.  Phone-specific numeric passwords can be generated as well.  Click here for more.
                • What features are available on the new Zoom LTI Pro on Canvas?
                  • The Zoom LTI Pro on Canvas will enable easier meeting scheduling in a familiar Zoom interface, as well as direct access to personal settings and cloud recording. For a full technical comparison, view this chart.
                  • Enable the new Zoom LTI Pro on your Canvas account settings for the latest integration features.  Contact Distance Education for assistance at de.support@santarosa.edu.

                   

                   

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  Media Services is available weekdays from 7:30am - 7pm for remote Zoom assistance and by phone at (707) 527-4771.

  If you have questions about this webpage or would like to see other information added, please contact Nate Musser (nmusser@santarosa.edu).